How does the delivery process work?
- Once your order is received, products are inspected thoroughly to ensure they are in a good condition.
- After they pass the quality check, they are packed and handed over to our delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to locate your shipping address or unable to deliver in the stipulated time, they will contact you to resolve the issue.
- International Shipping – International clients have to pay import duties levied by their government. Clients will have to pay the customs duty to the courier provider in order to receive the product.
How are items packed?
Each individual product is packaged in bubble wrap, fragile items are secured with additional bubble wrap. The bubble wrapped products are packed in boxes.
What is the range of locations to which NuLook ships their products?
NuLook ships throughout India! we would be adding other countries to our shipping locations soon!
My order has been shipped. Now how can I track it?
- Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What is the estimated delivery time?
We usually dispatch most orders within 1-3 business days (excluding Sundays and public holidays)
- For wholesale orders certain products might need to be sourced directly from the brand itself, so the dispatch time might be more than usual for wholesale products.
- If you ordered our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments? What does this mean?
This just means that different products of your order may have been shipped through different courier partners. Don’t worry! This is a completely normal situation.
International orders, in most instances, will be shipped in their entirety as one shipment.
Are there any shipping charges applicable on my order?
- We have standard shipping charges for most addresses.
- For J&K and North East region the shipping charges vary
Does NuLook ship outside India?
We are working on starting international delivery to many other countries, stay tuned!